Privacy Policy

Information we collect

• Contact and inquiry information: names, email addresses, mobile phone numbers, and information you provide in forms or support communications.
• Account and enrollment information: information submitted to identify the enrolled individual, manage a plan, assign a communication number, and connect authorized participants. Enrollment and checkout are completed through Yah Connect.
• Communications data: message content and related information needed to facilitate conversations, such as sending and receiving numbers, timestamps, delivery information, and support correspondence.
• Consent and preference information: SMS opt-in information, opt-out requests, and other communication choices you provide.
• Transaction information: selected services, purchase amounts, payment status, and transaction references needed to administer a purchase. Payment processors handle the payment information provided at checkout.
• Website and technical information: our website and service providers may collect information such as IP addresses, browser and device details, pages visited, and cookies or similar technologies used for website functionality and security.

How we use information

We use information to respond to inquiries, complete and manage enrollment, assign communication numbers, facilitate message exchanges, administer plans and transactions, provide support, maintain service security, prevent misuse, honor communication preferences, and meet legal obligations. We also use service information to troubleshoot and improve reliability.

Providing contact information, making a purchase, or submitting a general inquiry does not by itself authorize recurring SMS to another person. Each recipient makes their own messaging consent choice.

Mobile phone numbers and SMS consent

We use mobile numbers and messaging preferences to operate OZEM Consultant LLC’s conversational messaging program, facilitate requested communications, provide help, and honor opt-out requests. Necessary processing by telecommunications and other service providers is limited to providing the service and the purposes described in this policy; it does not authorize those providers to use SMS consent information for their own marketing.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Terms & Conditions for complete SMS program terms.

When information is shared

We do not sell your personal information. Information may be shared as necessary with:

• Conversation participants: messages and information you choose to communicate are delivered to the intended recipient. Recipients may retain or share what they receive.
• Service providers: website hosting, enrollment and account services, telecommunications and messaging providers, payment processors, and support providers that help operate the service.
• Legal and safety recipients: authorities or other parties when disclosure is required by law or reasonably necessary to address fraud, enforce applicable terms, protect the service, or protect users and others.

The restriction on using mobile numbers, SMS opt-in data, and messaging consent information for third-party or affiliate marketing applies throughout this policy.

Enrollment, payments, and other platforms

Enrollment and checkout take place through the Yah Connect enrollment platform. Its checkout offers PayPal and eligible debit or credit card payments. We use enrollment and transaction information as needed to activate and manage selected services. Payment and other external platforms also process information under their applicable privacy policies. Review those policies when using their services.

Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, or misuse. No website, messaging network, transmission, or storage system can be guaranteed completely secure. Avoid sending passwords, financial account details, or other sensitive information in messages unless necessary and appropriate.

Data retention

We retain information for as long as reasonably needed to provide and support the service, maintain records of consent and communication preferences, resolve disputes, prevent misuse, and satisfy legal obligations. Retention depends on the information, its purpose, and applicable requirements. Limited records of opt-out requests may be retained so those requests continue to be honored.

Your choices and requests

You may choose whether to provide information, request corrections, ask about access to or deletion of your information, or withdraw messaging consent. Some information is needed to enroll an individual or provide a requested service. Requests may require verification and may be subject to legal, security, and recordkeeping requirements.

Reply STOP to the communication number to opt out of SMS. Reply HELP for help, or contact us using the details below. SMS consent is not a condition of purchase. Browser controls may allow you to manage cookies; disabling some cookies may affect website functionality.

Changes to this policy

We may update this policy when our practices or requirements change. The updated policy and effective date will be posted on this page.

Contact and privacy requests

OZEM Consultant LLC
Email: info@ozemconsultant.com
You may also use our Contact Us page.